Privacy Policy

Effective Date: 01/01/2025  

Last Revision: 01/21/2025  

Thank you for choosing to be part of our community at www.personalmedrx.com  (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.personalmedrx.com  (“Website”). If you do not agree with our policies and practices, please do not use our Website.

1. Information We Collect 

1.1 Personal Information  

We may collect personally identifiable information (such as your name, email address, phone number, or mailing address) when you voluntarily provide it to us. Examples include when you:  

  • Sign up for newsletters or mailing lists 
  • Register for an account 
  • Fill out contact forms or surveys 
  • Correspond with us by email, phone, or otherwise 

1.2 Non-Personal Information  

We may also collect non-personally identifiable information about you, such as your IP address, browser type, device type, operating system, and browsing behavior. This information helps us improve our Website and tailor the user experience.  

1.3 Cookies and Similar Technologies  

We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our Website. A cookie is a small text file placed on your device that helps us to recognize your preferences, track usage, and improve our site. You can control cookies through your browser settings. However, disabling cookies may limit your use of certain features on our Website.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:  

  1. Provide, maintain, and improve our Website. 
  2. Personalize your experience on our Website. 
  3. Send you newsletters, updates, or other information that may be of interest to you. 
  4. Respond to your inquiries or support requests. 
  5. Monitor and analyze usage, trends, and user behavior to improve our Website’s performance and functionality. 
  6. Detect, prevent, and address technical or security issues. 
  7. Comply with legal obligations and enforce our terms and policies. 

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information in the following ways:  

  1. Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., website hosting, analytics, payment processing). 
  2. Legal Compliance: We may disclose information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations or respond to lawful requests by public authorities. 
  3. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our assets, user information may be transferred as part of that transaction. 
  4. Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent. 

4. Data Security

We take reasonable and appropriate measures to protect your information from unauthorized access, use, alteration, or destruction. These measures include administrative, technical, and physical safeguards. However, no method of data transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.  

5. Retention of Information 

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required or permitted by law. When your information is no longer needed, we will securely destroy or anonymize it. 

6. International Data Transfers

If you are accessing our Website from outside [Home Country], please note that your information may be transferred to, stored, and processed in [Home Country], where our servers are located and where our central database is operated. By using our Website, you consent to any such transfer of your information. 

7. Third-Party Links

Our Website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of any linked websites or services. We encourage you to be aware when you leave our Website and to read the privacy statements of every website you visit. 

8. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You can exercise these rights by contacting us at the details provided below. You can also opt out of receiving promotional emails from us by following the unsubscribe instructions included in each email. 

9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the beginning of this policy. Any changes become effective when we post the revised policy on our Website. Your continued use of our Website following the posting of changes indicates your acceptance of such changes.   

PersonalMed HealthLink Mobile and Web Application

In addition to the information described above, the PersonalMed HealthLink application collects and processes the following information when you use it:

  • Account and profile information — your name, email address, phone number, mailing addresses, and optional profile photo, used to create and manage your account.
  • Health information — medical records, documents, forms, and communications exchanged between you and your healthcare providers through the app. This information is used solely to deliver the app’s functionality and is never sold or used for advertising.
  • Messages — secure in-app messages between you and your healthcare providers.
  • Photos and documents — images and files you choose to upload, such as insurance card photos and medical documents.
  • Payment information — if you choose to pay invoices through the app, your payment methods and transaction history. Card details are processed by our payment service provider and are not stored on our servers.
  • Device identifiers — a device identifier and push notification token, used to deliver notifications to your device and to manage your registered devices. Push notifications are delivered via Google Firebase Cloud Messaging (Android) and Apple Push Notification service (iOS).

All information is encrypted in transit. We share this information only with service providers that process it on our behalf (such as payment processing, email delivery, and push notification services) and with the healthcare providers you are connected to. We do not sell your information or share it for advertising purposes.

Account deletion. You may request deletion of your HealthLink account at any time by following the instructions at https://healthlink.personalmedrx.com/account-deletion. Upon a verified request we delete your account, sign-in credentials, profile information, saved payment methods, and device identifiers within 30 days. Medical records and billing records are retained for the period required by applicable healthcare and financial record-keeping laws, after which they are securely disposed of.